Call Centre

Activate a call centre solution to suit your business with a range of licenses. From basic call centres for front of house and service desks to premium solutions with multiple call queues.

  • Check employee presence and transfer calls with ease.
  • Simple interface for call centre agents to see calls in queue, triage and escalate to supervisors where necessary.
  • Offer greater visibility to team leaders with the supervisor client, featuring live call insights and reporting.
Call Centre

No installation or onsite configuration and connect employees to call centres from every device.

Fun

Automated greetings for your customer instead of a busy tone, and custom on-hold-music to promote your brand.

Call Centre

Experience simplified scaling. Connect as many employees as you need to each call centre and queue up to 525 calls.

Call Centre

Gain data driven call insights on employee productivity and employee experience with live supervisor dashboards.

Testimonials

Change the way you work

Case Studies

Access4’s extensive feature set gives us an edge over competitors and enables us to offer our customers a better way to communicate across their enterprise and with clients. The solution was a great decision by our organisation to supply our clients with a fantastic, innovative, cost-effective UCaaS solution supported end-to-end by Access4.

Patrick Allen – Senior Unified Communications Engineer and Team Leader

Testimonial Man